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All subscription payment issues for ScoutPal subscriptions are
handled securely by PayPal. Once you have started your
subscription, PayPal will automatically renew it for you on the date
that it is due, monthly or quarterly. Warning: If you login to
your PayPal account and delete a card or bank account that's being used
for your ScoutPal subscription, PayPal will cancel your subscription.
PayPal may also cancel a subscription if the credit card expires or is
not updated in the specific sequence that PayPal requires. PayPal gives
warning of this, but it is in small type and easy to overlook. If
your subscription has been cancelled, either specifically by you, or by
PayPal, and you wish to use ScoutPal again, then you will need to
start a new subscription.
How to:
- Start a New Subscription
- Add a New Funding Source in PayPal
- Change Your Subscription's Funding Source
- Change Your Subscription's Billing Cycle
- Cancel Your Subscription
(What to do if you received a "Payment
Failed" notice from PayPal)
How to Start a New Subscription:
[back to top]
After any
cancellation, your ScoutPal account ID and password remain in the system, but
you will no longer be able to do lookups.
Start a New Subscription by following these steps:
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On your computer, go to ScoutPal.com.
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Login with your Scoutpal ID and password. (The login is on the
upper right side of the page.)
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After login, you will see a "Services for ScoutPal
Users" menu.
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Click on the "Subscription Services" button.
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Click the "Continue" button on the Update Subscription
page, which will bring up your ScoutPal Registration Update Form.
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Take a moment to review and correct any contact
information on the form, as necessary.
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Click on the "Start a Paid Subscription" button at the
bottom of the Registration Update Form.
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On the next page, choose "Monthly" or "Quarterly"
billing.
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You will now be redirected to PayPal to complete your
subscription.
(You will need to
contact PayPal if you
have forgotten your PayPal account login.)
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If there is an overlap in payment between your old and new
subscription, simply send us an email with your ScoutPal ID after you
start the new subscription, and we will refund the difference.
How to Add a New Funding Source in PayPal:
[back to top]
If you want to use a new funding source for your
subscription, login to PayPal,
then ADD the new credit card or bank
account to your PayPal account, then CHANGE the funding
source shown on the ScoutPal subscription record (see below) to use the new
card/account. You can then delete the old credit card or account if
you wish. You must follow these steps in this exact
order, or PayPal will cancel your subscription. [Learn More]
How to Change Your Subscription's Funding Source:
[back to top]
To change the method of payment (credit card, instant transfer, eCheck,
etc.) used by PayPal for subscription payments:
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Login to your PayPal account.
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Click on "History" to
find one of the payments made to ScoutPal.
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Click on "Details" to open
the payment Transaction Details record.
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There will be a link at
the top of the Transaction page, labeled "In reference to:"
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Click on the "In reference to", this will open a Subscription Details page.
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Scroll
down to the "Subscription Funding Source" section, where you can
select any of the funding sources that you currently have
established with your PayPal account to be used for future ScoutPal
subscription payments.
How to Change Your Subscription's Billing Cycle:
[back to top]
PayPal
does not provide a way to change between monthly and quarterly billing.
The only way to do this is to cancel your current subscription
from within PayPal, and then start a new
subscription on a different billing basis. Check your past subscription payments to determine the next renewal
date; you will want to do this on the day before the next
renewal.
How to Cancel Your Subscription:
[back to top]
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Login to your PayPal account:
Click here to open
PayPal in a new window.
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Click on "History" to
find one of the payments made to ScoutPal.
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Click on "Details" to open
the payment Transaction Details record.
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There will be a link at
the top of the Transaction page, labeled "In reference to:"
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Click on the "In reference to", this will open a
Subscription Details page.
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Click the "Cancel Subscription" button at the bottom
of the Subscription Details page.
BEFORE YOU CANCEL: Be sure to check out
ScoutPalDB: Instant lookups with a Pocket PC database.
Use of ScoutPalDB is
included with your current ScoutPal subscription at no additional
charge!
What to do if you received a "Payment Failed"
notice from PayPal: [back to top]
PayPal will
retry two more times before canceling your subscription, giving you
enough time to login to PayPal to rectify the funding source for the
subscription. The problem is usually simply that the expiration
date needs to be updated for one of the credit cards you have on file
in your PayPal account.
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